Frequently Asked Questions

Shipping & Returns

What Shipping Methods Are Available?

All orders are shipped via Australia Post. We offer Express Shipping at no extra cost to Standard shipping for all Australian orders. 
Our shipping costs reflect the current prices quoted by Australia Post and as a result, our shipping rates may change slightly to reflect this.

Do You Ship Internationally?

We ship worldwide! 
Sometimes, certain countries or regions may experience restrictions. In these circumstances, we will contact any customers who are affected for a resolution.

How Long Will It Take To Get My Package?

Generally, Australian orders shipped via Express Post shouldn't take longer than 1-3 days to arrive.

International orders may vary, depending on region and things like customs procedures. Generally, we expect all International orders to arrive 1-3 after purchase. 

Returns & Problems With Orders

Oh no! We're sorry you've run into an issue!
If there is a problem with your order, please contact us via email as soon as possible.

We will do everything we can to help fix any issues, replace any faulty products or help find a resolution to any problems. We are only an email away if you're unsure!

For a more extensive overview of our refund policy, please see our link at the bottom of the page.
If in doubt, feel free to reach out to us on the contact page.

Please note, we do not accept returns for change of mind orders or if you order the incorrect items.

Why Can't I Check This Item Out?

Due to international restrictions, all battery purchases are limited to Australian Residents Only
We have placed restrictions to battery products for all customers depending on their location. 
All international orders that contain prohibited batteries will automatically be refunded, and we will do our best to contact you with the information you provided to confirm the rest of your order.

Will I Be Charged Customs Fees?

Any import fees, customs, taxes, and or costs incurred are the buyer's responsibility. Yesterday's Tech advises all customers to familiarise themselves with their country's customs and import policies prior to purchase.

Ordering Apparel & Merchandise

All apparel is shipped directly from our manufacturer. We have several manufacturing and distribution locations depending on where the order is being shipped. Shipping rates will be calculated at checkout depending on your location.

As per our manufacturer, we advise that all apparel orders are given a minimum of 14 days to arrive as they are made-to-order and delays are still frequent due to Covid-19. 

We appreciate all of your patience as we understand how frustrating it can be to send and receive packages.
If your package has not arrived within 25 days, we advise you to contact us at:

Please include your name and invoice so that we can investigate and rectify any issues as soon as possible.

For orders of apparel, our manufacturer will send email tracking updates.

My Shipping Cost Is Higher With Apparel In My Order. Why Is That?

Our apparel is shipped separately from our parts and tools. Ordering both will incur a higher shipping cost. 

Payment & Orders

What Payment Methods Do You Accept?

Yesterday's Tech is operated through Shopify. 
We accept VISA, AMEX, Mastercard, Shop Pay, Apple Pay, Google Pay and Paypal.

Do You Offer Gift Cards?

We do! You can purchase a Gift Card for yourself or others here!

Do I Need An Account To Place An Order?

Creating an account is not required to play an order. However, we strongly recommend creating an account to access things like our loyalty program and take advantage of discounts and deals!

How Do I Track My Order?

You can access your order tracking as soon as we've sent your package!
Once we've fulfilled your order, you'll receive a notification with the tracking number and link for Australia Post. If you've also ordered any merchandise or apparel, you'll receive updates on your order directly from our manufacturer.

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Our Loyalty Program

What Is Retro Rewards?

Retro Rewards aims to reward our customers and encourage you to participate in events for our site through purchases and engagement. 

These rewards include discounts, special access to new and exclusive products and freebies. By leveling up in Retro Rewards, you will gain access to specific rewards and be able to save money or redeem freebies through your regular purchases.

How Do I Sign Up?

To sign up for Retro Rewards, you'll need to create or login to a customer account. Clicking the little icon on the bottom left, you'll be able to sign up or login and start earning those rewards in no time! 

If you have any issues or questions, please don't hesitate to contact us!

What Are Points?

The main way to redeem rewards is by using our Points system as well as Levels.

Points are our primary reward system. They can help you to redeem immediate monetary rewards, and generally if you're earning Points, you're going to level-up as well! Points can be earned by participating and achieving challenges throughout the store, referring friends who make purchases and through our cashback program.

Achievements are a way to earn Points besides purchases. While at this stage, unlocking achievements won't directly impact your level, they will reward you with Points which can be accumulated and spent to redeem discounts, freebies and rewards like free shipping. 

We're still refining our Achievements and developing better ways to redeem your Points, so stay tuned!

How Do I Level Up?

Leveling up is the secondary way to unlock perks on Retro Rewards.

While Points can be exchanged to redeem immediate perks and discounts, leveling up can give you access to other perks like specific access to pre-releases, other parts of our store as well as general freebies. 

We are still developing and filling out the levels so they are always improving.
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