Update to UK Customers *IMPORTANT*
From January 1st, 2021, the United Kingdom has implemented new tax obligations for all businesses selling and operating to customers in the UK. Due to these changes from Brexit, the way in which Yesterday's Tech can sell to UK customers has changed. Due to the 2020 changes to tax obligations in the UK, all orders from Yesterday's Tech may have customs and duties costs that we cannot control.
It is up to the customer to know the custom and import costs before purchase, as we will not be able to reimburse or be in any way liable for taxes and charges upon entry to the UK.
UK shipping is also more costly, so we are currently working towards including UK into our worldwide flatrate as soon as possible. We want shopping with us to be as easy, efficient and accessible as possible, to everyone.
Currently, International delivery to the UK (under 250g) is AUD $25.00.
Tax and Imports
We charge a flat rate shipping price (AUD) for both domestic and international orders via Australia Post depending on the weight of your cart.
For Domestic (Australian) orders under 250g - Flat rate $8.50 AUD
For International orders under 250g (excluding UK)- Flat rate $19.00 AUD
For New Zealand orders under 250g - Flat rate $14.40 AUD
For International UK orders under 250g - Flat rate $25 AUD
We understand that shipping can be costly, and we are sorry that it is out of our control. We are currently working on partnering with couriers that offer better discounts and pricing for our international customers, without sacrificing the quality of our hand-made merchandise. We are incredibly grateful for the support of our customers and their enduring kindness for our business.
Due to changes in our postal services as a result of Covid-19 impacts, we are currently shipping all orders using Standard parcels, rather than Economy. All Standard Parcels come with tracking information that is automatically sent to customers once their order is fulfilled.
As per our manufacturer, we advise that all apparel orders are given a minimum of 14 days to arrive as they are made-to-order and delays are still frequent due to Covid-19. We appreciate all of your patience as we understand how frustrating it can be to send and receive packages.
If your package has not arrived within 25 days, we advise you to contact us at email@example.com with your name and invoice so that we can investigate and rectify any issues as soon as possible. For orders of apparel, our manufacturer will send email tracking updates.
Due to the fact that we have two separate locations, ordering both apparel and hand-made products such as buttons will impact the overall shipping costs for your order.
These rates will be combined into one shipping cost. We understand that Australian shipping prices can be quite expensive, and unfortunately we have no control over this. We promise you that the costs calculated are directly from our courier, to ensure your parcel arrives safely into your hands. We do not retain any of the shipping costs for profit.
If, in the future, we are able to distribute both our apparel and custom parts in multiple locations, we will update our page and notify customers. We strive to lower costs where we can without it being at the expense of quality.
Good news is on the horizon though! We are currently working on providing free shipping over a certain amount. Stay tuned!
Orders and Returns
Please note, we do not accept returns on change of mind orders or incorrect orders. For a more extensive overview of our refund policy, please see our link at the bottom of the page. If in doubt, feel free to reach out to us on the contact page.
At this time, due to impacts of Covid-19 and changes to our postal services, all hand-made (buttons) orders are sent via International Standard Parcels and are tracked. We are unable to send via International Economy Air at this time.
Yesterday's Tech does not take any responsibility for parcels lost in transit via Australia Post. We will do our best to try and resolve any issues if a parcel is lost, such as getting refunds from our courier for you or organising replacements in special events, but we cannot make any guarantees.
Orders of apparel can take up to 14-20 days to arrive. This estimate has been given to us by our manufacturer and unfortunately it is out of our control. We know how disappointing it can be when orders are delayed, but due to the pandemic, many courier services are unable to deliver as fast as usual. We are so appreciative of all of your patience in this time, and please ask you to be aware of the impacts of the pandemic on our essential services at this time.
If you believe your order has been lost or delayed and it has not arrived in more than 4 weeks since purchase, please contact us at firstname.lastname@example.org with your order number, full name and Missing Order in the title. We will do our best to track down your order and make sure it's on it's way to you. If your order is in transit to you, we cannot issue refunds due to delays. Please order with this in mind, and if you need something by a specific date, please order well in advance and at your own risk.
If your refund has been accepted, we will contact you with instructions and pay the shipping costs incurred. For a comprehensive explanation of our refund policy, see the link at the bottom of this page.
Please note, we do not accept returned items that have not been approved prior. You must email us first and we will send instructions on how to receive your refund and return your order.