Update to Canadian Orders!
What does this mean if you've recently ordered from Canada?
All our Canadian customers are immediately contacted regarding the situation. At this stage, we have not blocked Canadian orders as we are advised this suspension could be lifted soon. However, we are re-evaluating this everyday and will make the best decision we can with the information provided by Australia Post.
These orders are shipped via Australia Post both domestically and internationally. Our shipping costs reflect the current prices quoted by Australia Post and as a result, our shipping rates may change slightly to reflect this.
Due to Covid-19 restrictions and delays imposed from Australia Post, prices may fluctuate. We charge a flat rate shipping price (AUD) for both domestic and international orders depending on the weight of your cart.
We understand that shipping can be costly, and we are sorry that it is out of our control. We are currently working on partnering with couriers that offer better discounts and pricing for our international customers, without sacrificing the quality of our hand-made merchandise. We are incredibly grateful for the support of our customers and their enduring kindness for our business.
All international orders that contain prohibited batteries will automatically be refunded, and we will do our best to contact you with the information you provided to confirm the rest of your order.
We are very sorry for this inconvenience.
As per our manufacturer, we advise that all apparel orders are given a minimum of 14 days to arrive as they are made-to-order and delays are still frequent due to Covid-19. We appreciate all of your patience as we understand how frustrating it can be to send and receive packages.
If your package has not arrived within 25 days, we advise you to contact us at email@example.com with your name and invoice so that we can investigate and rectify any issues as soon as possible. For orders of apparel, our manufacturer will send email tracking updates.
Due to the fact that we have two separate locations, ordering both apparel and hand-made products such as buttons will impact the overall shipping costs for your order.
These rates will be combined into one shipping cost. We understand that Australian shipping prices can be quite expensive, and unfortunately we have no control over this. We promise you that the costs calculated are directly from our courier, to ensure your parcel arrives safely into your hands. We do not retain any of the shipping costs for profit.
If, in the future, we are able to distribute both our apparel and custom parts in multiple locations, we will update our page and notify customers. We strive to lower costs where we can without it being at the expense of quality.
Good news is on the horizon though! We are currently working on providing free shipping over a certain amount. Stay tuned!
Tax and Imports
From January 1st, 2021, the United Kingdom has implemented new tax obligations for all businesses selling and operating to customers in the UK. Due to these changes from Brexit, the way in which Yesterday's Tech can sell to UK customers has changed. Due to the 2020 changes to tax obligations in the UK, all orders from Yesterday's Tech may have customs and duties costs that we cannot control.
It is up to the customer to know the custom and import costs before purchase, as we will not be able to reimburse or be in any way liable for taxes and charges upon entry to the UK.
UK shipping is also more costly, so we are currently working towards including UK into our worldwide flatrate as soon as possible. We want shopping with us to be as easy, efficient and accessible as possible, to everyone.
Orders and Returns
We will do everything we can to help fix any issues, replace any faulty products or help find a resolution to any problems. We are only an email away if you're unsure!
Please note, we do not accept returns on change of mind orders or incorrect orders. For a more extensive overview of our refund policy, please see our link at the bottom of the page. If in doubt, feel free to reach out to us on the contact page.
At this time, due to impacts of Covid-19 and changes to our postal services, all hand-made (buttons) orders are sent via International Standard Parcels and are tracked. We are unable to send via International Economy Air at this time.
Yesterday's Tech does not take any responsibility for parcels lost in transit via Australia Post. We will do our best to try and resolve any issues if a parcel is lost, such as getting refunds from our courier for you or organising replacements in special events, but we cannot make any guarantees.
Orders of apparel can take up to 14-20 days to arrive. This estimate has been given to us by our manufacturer and unfortunately it is out of our control. We know how disappointing it can be when orders are delayed, but due to the pandemic, many courier services are unable to deliver as fast as usual. We are so appreciative of all of your patience in this time, and please ask you to be aware of the impacts of the pandemic on our essential services at this time.
If you believe your order has been lost or delayed and it has not arrived in more than 4 weeks since purchase, please contact us at firstname.lastname@example.org with your order number, full name and Missing Order in the title. We will do our best to track down your order and make sure it's on it's way to you. If your order is in transit to you, we cannot issue refunds due to delays. Please order with this in mind, and if you need something by a specific date, please order well in advance and at your own risk.
If your refund has been accepted, we will contact you with instructions and pay the shipping costs incurred. For a comprehensive explanation of our refund policy, see the link at the bottom of this page.
Please note, we do not accept returned items that have not been approved prior. You must email us first and we will send instructions on how to receive your refund and return your order.
Our Loyalty Program
We have recently launched our own loyalty program for Yesterday's Tech called 'Retro Rewards'. Retro Rewards aims to reward our customers and encourage you to participate in events for our site through purchases and engagement. These rewards include discounts, special access to new and exclusive products and freebies. By leveling up in Retro Rewards, you will gain access to specific rewards and be able to save money or redeem freebies through your regular purchases.
We decided to choose a leveling-up system to help tier specific rewards depending on your amount spent. Every month, the amount spent is reviewed to determine what level you are in. To maintain a level and it's perks, you'll need to spend the minimum level amount. This system may change and adjust as we go live depending on how it actually works in a real environment.
We're still learning all the ins and outs of this loyalty program, so we may adjust and change how we determine our levels as we develop our system, but we will do our best to make those who participate excited to level-up to redeem more rewards and discounts.
Currently, we have three main levels besides the automatic Newbie level.
Weekend Builder is the level we created for casual retro gamers and modders, and for those who make a few purchases when they need to. This level will receive one free set of Pocket Rocks every month they are in this tier. This tier has a minimum amount spent of $50 AUD or the point equivalent.
Tinkering Guru is for the more serious modders who want to purchase more frequently and haver access to more discounts. Those in this level will have access to the Secret Menu option (still in progress) that will have exclusive releases, as well as 2 free sets of Pocket Rocks every month that they remain in that level. This tier has a minimum amount spent of $100 AUD or the point equivalent.
Master Modder is the final level in Retro Rewards. This is for not only the most serious of the modders ;) but also for our customers who frequently return to Yesterday's Tech to make big purchases. This level includes the Secret Menu access, and will give those in this level the ability to purchase our Pocket Rock buttons for half-price as long as they remain in this level. They will also receive freebies every month, upwards of 3 Pocket Rock sets. We're still configuring all the perks of this level, but rest assure we'll do the best to make it worthwhile! This tier has a minimum amount spent of $200 AUD or the point equivalent.
Well, the short answer is, the amount you spend every month. But the long answer is, we are still refining this and it may change. Essentially, each level has a minimum amount spent ($AUD) which is per month. Based on your monthly order amount, you will be placed in the designated level.
This process might not always be as seamless as we want - especially in the beginning. It's easiest to contact us via Instagram @yesterdaystech in the event that we make a mistake or you end up in the wrong level. Until we iron all the kinks out, you should consider Retro Rewards to be somewhat in beta.
Points are our secondary reward system. They can help you to redeem smaller, immediate monetary rewards, and generally if you're earning Points, you're still going to level-up as well!
At this stage, Points are our secondary system because they expire and are also spendable. We are actively looking at ways to re-work Points, but for now, you earn Points simply by making purchases, with cashback to redeem later.